Privacy Policy

1. Introduction

Golden Lotus Gardening Supplies ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register on our website
• Place an order
• Subscribe to our newsletter
• Fill out a contact form
• Participate in surveys or promotions

The types of personal information we collect may include your name, email address, phone number, mailing address, payment information, and other details you choose to provide.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Communicate with you about your orders or inquiries
• Provide customer support
• Improve our website and services
• Send promotional emails (with your consent)
• Comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist with our business operations (e.g., payment processing, shipping)
• Legal authorities when required by law
• Business partners in connection with services they perform for us

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can set your browser to refuse all or some browser cookies, but this may affect certain features of our website.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access, update, or delete your information
• The right to opt-out of marketing communications
• The right to restrict or object to processing
• The right to data portability

To exercise these rights, please contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@goldenlotus.hk
• By phone: +852 2832 5501
• By mail: 9/F, Jade Court, 66 Hennessy Road, Wan Chai, Hong Kong